“Infermiere Express 24h” is a social Business that was born from the need to integrate two aspects of healthcare: a) to cure, that is to restore the state of health, and b) to take care of it, which implies a personal involvement of the operator in being close to, helping and supporting the individual by improving the quality of his life.
By health factor we mean a general well-being, which does not mean only the absence of disease, but a condition of balance of the person with himself and with the surrounding environment, as a result of a set of factors that are the consequence of an entire life path.
For this reason, it is necessary to promote interventions to activate the personal resources of the subjects, reducing the risk factors that can oppose this process and promote a better psycho-physical well-being of the patient.
One of the elements that contributes to the patient’s well-being is certainly the possibility of keeping him/her in his own home, providing a family care service. For this reason, “Infermiere Express 24h” provides home-based services to meet the social demand of patients who ask to be assisted and cared at their home.
In view of this need, ” Infermiere Express 24h ” considered it necessary to start up the Home Care Service as a priority, since it is a welcoming form for patients or people of all ages into a healthcare environment different than hospital, kindergarden, laboratory or ambulance, as it gives them the opportunity to receive the service in their familiar and affectionate environment and preserve their background.
The “Infermiere Express 24h” service also helps elderly patients by protecting their right to live with dignity, not as an object.
All individuals have equal dignity and value and must be treated with respect and tolerance
All users receiving assistance are equal with regard to performance and have equal rights
The services offered must meet quality principles that can be measured through the identification of performance indicators, such as:
- Customer satisfaction;
- The absence of complaints;
- The restoration, improvement of the general condition of the patient;
- Evaluation of the service through verification cards.
As a commitment to ensure the family the methodologies and information sharing on the assistance provided
The assistance activity must be delivered in a reliable, courteous and responsible manner
Our service guarantees its customers confidentiality with respect to all information that comes to our attention during the provision of the service
Inspired by criteria of objectivity and justice
“TOTAL QUALITY”, by applying the “Global Approach” technique,
is aimed at recovering and maintaining the person’s health, including his physical and mental faculties when damaged.
All professional figures operate in the awareness “that the personal relationship with the patient is the qualifying moment of their work”.
The PATIENT is at the centre of the service and action. Our nurses offer the service taking into account the needs and background of the subject.